Missing or Failed Printhead Message

[marc38]

HP, Inc. 

I will get to you further down in the note

UNLUCKY CUSTOMERS

IF ANYONE READS THIS AND HAS PERTINENT INFORMATION TO ITS CONTENTS (E.G., AN EX-EMPLOYEE, SOMEONE WITH A FULL 8610 unit WITH INTACT CARTRIDGES AND PRINTER HEAD, OR ANYONE WITH SIMILAR EXPERIENCE OF SUDDEN, INEXPLICABLE FAILURE OF A MYINK-SUPPORTED HP PRINTER), FEEL FREE TO CONTACT ME AT THE EMAIL EMBEDDED IN THIS MESSAGE.  I CAN'T HELP YOU, BUT ANY INFORMATION THAT REINFORCE OPINIONS THAT I AM EXPRESSING IN THIS NOTE WOULD BE GREATLY APPRECIATED.  I'M GUESSING ANYONE DEALING WITH A DEAD 8610 HAS WASTED DOZENS OF HOURS TRYING TO FIX THINGS AND, ON AVERAGE, HAS PROBABLY LOST $1,000.00, INCLUDING THE COST OF A REPLACEMENT PRINTER.  THE SHORT VERSION OF MY NOTE IS A NIGGLING SUSPICION THAT OUR COLLECTIVE PROBLEMS ARE NOT RANDOM OCCURRENCES.

I have the same issue as everyone else with my EXPENSIVE OfficeJet 8610.  Sudden Failed or Missing Printhead after inserting new ink cartridges.  Worked fine before, now no longer works.  I have attempted to get help from HP for 6 months and get nothing but pathetic answers from bots or Happy Cathy Support Agents who have no ability to help.  Tech support phone calls end up in endless phone trees and 0 people.  I can't even get basic questions answered like: 1) Is this a real problem; 2) Since HP no longer sells the printhead, will buying a $180 one on Amazon work (not likely); 3) is this REALLY a hardware issue (remembering HPs 2 lawsuit settlements in 2017 & 2019 about inserting malicious code & using remote monitoring services to disable a printer); 4) how do I know what the bloody hell is going on?

In a neat twist, HP won't enable me to cancel a contract to supply me with Ink cartridges (called MyInk) without demands that I must return my Printhead and Ink Cartridges first.  I should point out the obvious -- the Printhead is an easily removable and replaceable part not much bigger than the Ink Cartridges -- that mysterious cannot be replaced by HP, cannot be tested by HP, and is considered -- somehow -- AN INTEGRAL part of the printer-scanner assembly.   Quoting from the HP website: "A printhead assembly is formed by cartridges fitted into printheads. A new printhead assembly might need to be installed when the existing printhead assembly is damaged or is incompatible with the printer. Replacement printhead assemblies are only available from HP Support or authorized service providers."  EXCEPT WHEN HP DECIDES THEY ARENT, as is with the case of the 8610 or (as far as I can tell) any other printer of this generation that is part of the MyInk subscription program.  Despite HP admitting that a PRINTHEAD is part of an ASSEMBLY of ink cartridges, it somehow claims THIS PRINTHEAD IS INSTEAD A PART OF THE PRINTER ITSELF AND CANNOT BE REPLACED.  EVEN THOUGH I MUST REMOVE THE PRINTHEAD ASSEMBLY TO REPLACE THE INK CARTRIDGES, AND EVEN THOUGH HP RECOMMENDS REMOVING THE PRINTHEAD TO CLEAN IT.

THIS VERY MUCH FEELS LIKE A FORM OF WHAT MANY REASONABLE INDIVIDUALS MIGHT CONSIDER EXTORTION -- ESPECIALLY IF THE PARTS HP IS DEMANDING I RETURN PRIOR TO CANCELING MY MYINK SUBSCRIPTION ARE THE VERY SOURCE OF THE FAILURE OF THE ENTIRE PRINTER AND RESULT IN A CASCADE THAT RENDERS THE ENTIRE PRINTER USELESS.  AND EVEN THOUGH HP CONTINUES TO CHARGE ME MONTHLY SUBSCRIPTION FEES ON A DEVICE IT MONITORS AND THUS WILL AT LEAST HAVE THE CAPABILITY OF KNOWING IS NO LONGER FUNCTIONING.  FURTHERMORE -- and this point becomes more pertinent given HPs recent legal settlements -- HP has previously been found to INTRODUCE ISSUES HIDDEN IN ITS SOFTWARE UPDATES OR ITS HARDWARE THAT RENDER ITS PRODUCTS USELESS.  IT WOULDN'T SURPRISE ME IF THIS IS WHAT HAPPENED TO ME, CONSIDERING SEVERAL COURTS HAVE FOUND HP DID THIS EXACT THING (INSERT 'MALICIOUS CODE') IN THE RECENT PAST. 

Thankfully, I have access to a team of THE BEST forensic technologists in the world.  They will soon be taking possession of my printer, a partitioned laptop that has the last 3 versions of HP software installed, and code that I have managed to capture when my printer worked and when it didn't.  I also snagged the electronic messaging/connection from HP to my ONLINE printer via imaging software that exists on my network.  I can specify the instant, and provide the script, that disabled my scanning feature a few weeks ago.  PERHAPS A SIMILAR ISSUE IS BURIED IN THE DEVICE OR THE SOFTWARE.  DON'T WORRY, THOUGH.  I WILL FIND OUT WHAT IS GOING ON since HP appears to care less. 

Despite my requests to break the contract -- the company intends to continue charging me $10 a month for useless services until I give back specific equipment back.  The company has even disabled the one feature (scanning) that, until a recent (forced) software update provided by HP, continued to function.  To re-state, I have refused to send back these parts and have chosen to continue to pay $10 / month to HP to remain compliant with my MyInk contract for a few reasons: 1) because the parts they are requesting I return are the EXACT parts THAT APPEARED TO CAUSE THE SUDDEN FAILURE OF MY PRINTER; 2) he company has refused a compromise measure of sending me replacements, claiming that they do not exist ( have found, however, that they do exist AS HP-branded, brand new parts on secondary markets); 3) I find it puzzling that I am left with an SUDDENLY UNUSABLE PRODUCT UPON INSERTING new equipment provided to me by HP -- yet HP's conclusion is that the part (the previously-functioning Printhead) into which these new parts (ink cartridges provided to me under the terms of my HP MyInk contract) is now, somehow at fault; 4) unfortunately, I cannot test the previously-functioning ink cartridges because I had to return them as a condition of my MyInk contract; 5) HP has lost Class Action suits in the last year that follow AN IDENTICAL PATTERN used intentionally by HP to render HP printers owned by individuals non-functional to the economic benefit of HP (and the economic detriment of its customers). 

My only reasonable conclusion is to maintain possession of the parts that I have, to keep paying HP $10 each month under suspicious circumstances (but to remain compliant with MY end of the MyInk contract, and attempt to find a remedy -- or understand the causes behind -- to my situation through some other means.  In the meantime, I am disconnecting my useless printer from any network that is accessible remotely by HP.  It should be pointed out that this is another conduit the company had to my computer either to REMEDY (or simply EXPLORE) the problem, to (unthinkably) sabotage the printer, or -- as it did 3 weeks ago -- remove the printer's scanning functionality without explanation via an unwanted and irreversible software push.   If only HP had technicians who could help -- or products that functioned.

I know most people reading will be unconcerned with this information.  Nevertheless, I wanted to share my perspective on HP and my recent experiences with a dead printer/scanner and similarly deceased culture of Customer Service.  HP is acting in ways that evoke cash-grab scamming, obfuscation, planting malicious code to cause 'unfixable' service errors, hiding behind the Covid-19 pandemic to strand and fleece customers, OR -- if I'm trying to be as generous as possible -- or in ways that are nothing more than exceptionally abysmal customer and technical service, bordering on utter incompetence.  And throw in management negligence for free.  The public has ample evidence to believe that HP shows little concern for customers -- multiple Courts have found favor of Class Action Plaintiffs who argued direct fraud by HP.  Their last 4 earnings calls were disasters.  They're laying off close to 10,000 people.  They are fending off an activist investor.  THEY NEED CASH YESTERDAY, as revenues from PCs topped revenues from printers in the company's most recent quarter for the first time in 5 years.

And, in what I see as validation of my suspicions, Mr. Lores, President and CEO of HP, Inc., announced price hikes in printers and a 'demphasis' of the MyInk program on May 28, 2020.  Is that why my printer died, Mr. Lores?  Are you expecting a sudden cash infusion from me in the form of a more expensive new printer?

I am hard-pressed to find another company that appears to operate in such bad faith, with little concern for its reputation or future.  I WOULD FILE A BETTER BUSINESS BUREAU COMPLAINT, BUT THEY'VE STOPPED RECEIVING THEM REGARDING HP DUE TO BEING OVERWHELMED WITH THEM.

HP, Inc

Since I have quite a few points to make, I wanted to start with the simplest, most basic, fundamental business issue that you are blundering into.   I have been paying you $120/year for almost 4 years for moderate printing on a home printer.  $120.00 / year.  For, let's say, $10 of ink + recyclable cartridges.   (Magagement) Do you understand how DUMB it is to allow a small part to fail that eliminates this constant revenue stream?  During a time in which I would most likely have UPGRADED or at least PURCHASED a new printer.  From HP.  Now...you will lose the recurring revenue stream, the revenues from my personal equipment purchases, AND, DEPENDING ON HOW THINGS PLAY OUT, potentially a lot more.  And by a lot, I mean a lot.  Bigger than a breadbasket.

As background, I have subscribed to MyInk for over 3 years.  On top of the $400+ for the printer, I've shelled out another $400+ in 'ink and page services'.  Now, I can't even learn if the printer is broken or not.   TO REPEAT, MY MAIN ISSUE: INSTALLING NEW INK CARTRIDGES INTO MY OFFICEJECT 8610e PRINTER  IMMEDIATELY PROVOKED A FAILED OR MISSING PRINTHEAD ERROR.  THE PRINTER REMAINED 'ONLINE' AND CONNECTED TO HP  SO THAT THEY HAD NOTICE OF THE ISSUE + THE ABILITY TO CONTINUE CHARGING ME FOR MY MONTHLY INK PLAN.  THEN, WITHOUT WARNING, HP REMOTELY DISABLED MY ABILITY TO SCAN FROM THE PRINTER, EVEN THOUGH THIS FUNCTION HAS NO CORRELATION TO THE PRINTHEAD.  IN MY OPINION, THIS WAS DONE BECAUSE I REFUSED TO RETURN MY PRINTHEAD AND UNUSED INK CARTRIDGES TO HP.  ALSO IN MY OPINION, THIS WAS DONE TO COVER UP SPECIFIC ISSUES THAT EXIST WITH THE CARTRIDGES, THE PRINTHEAD, SOFTWARE UPDATES FORCED ONTO MY PRINTER, SOFTWARE EMBEDDED WITHIN A NEW RELEASE OF HP 8610 SOFTWARE, OR SOME COMBINATION OF THESE FACTORS.

AS  I MENTIONED EARLIER, I WILL BE SHARING MY EXISTING  PRINTER AND COMPUTER WITH OUR CORPORATE FORENSICS TEAM TO DETERMINE  -- FROM THEIR PERSPECTIVE -- WHAT THE 'FAILURE' IS.  GIVEN THAT WE HAVE 50,000+ US-BASED EMPLOYEES AND PERFORM HIGH-TECH WORK FOR MOST FORTUNE 500 COMPANIES, I THINK THESE GUYS HAVE DECENT QUALIFICATIONS.  FOR HP's SAKE, I HOPE WHAT THEY FIND IS NOT ACTIONABLE.  I HOPE IT DOESN'T VIOLATE THE SUPREME COURT RULING IN 2017 AGAINST ONE OF YOUR RIVALS.  I HOPE IT'S NOT ANY OF THE SAME ISSUES THAT YOU HAVE ALREADY SETTLED IN PREVIOUS CLASS ACTIONS. 

Another thing I just remembered and is most curious.  HP -- while providing literally zero customer service or answers -- is very keen to communicate that the issue is with Microsoft 10 updates.  For this reason, I am pleased that a former partner colleague is now CEO of Microsoft.  I'm sure he will be eager and able to assist with this forensic deep dive to keep from spending more of his resources on a problem that might not be his.

Because I have wasted yet another day on this, I will also immediately begin using my position on the Procurement Committee of my employer (a 300,000-person global company) to argue forcefully that HP never sells another scrap of a new device to us.  I will also spread the word of this specific, fact-filled, evidence-backed story to colleagues in other industries. 

Mr. Support Assistant, I assume you can't help me as you've helped no one else.  Please don't tell me to do hard resets, uninstall, reinstall software (I've tried to connect to a clean computer, an old computer, to the refrigerator, everything short of a printer cable up the cat's a**).  IF YOU HAVE A LEGITIMATE WAY OF HELPING OR ESCALATING THIS, LET ME KNOW, otherwise ignore or tell me to buy another printer.  That seems to be standard.  My email is: 140park@gmail.com 

CONCLUSION

FOR HP OWNERS / CUSTOMERS AND THOSE NEEDING HELP, SPREAD THE WORD: MyInk and HP Printers are uneconomical, unreliable, and under attack by HP, themselves.  EVERY MESSAGE IN THIS THREAD HAS THE SAME PROBLEM, WHICH DOES NOT FEEL LIKE A COINCIDENCE.  IT FEELS LIKE A DESIGN-TO-FAIL or SABOTAGE ISSUE TO BOOST REVENUES.  I HAVE NO OTHER REASONABLE EXPLANATION BESIDES GROWING EVIDENCE OF A REPEATING PATTERN OF REALLY BAD LUCK.  FROM A 'WILL MY EXPENSIVE PRINTER WORK AGAIN' STANDPOINT, IN MY EXPERIENCE, YOU'RE OUT OF LUCK & HP GIVES THE IMPRESSION IT COULD CARE LESS.  TELL YOUR FRIENDS, YOUR CO-WORKERS, YOUR PROCUREMENT DEPARTMENTS, AND ANYONE WHO WILL LISTEN...IT'S PROBABLY BEST NEVER TO BUY ANYTHING THAT PRINTS FROM HP.  Caveat Emptor.

FOR HP, REST ASSURED, I HAVE THE MEANS AND MOTIVATION TO ACT ON MY EXPERIENCES WITH MY NOW INEXPLICABLY DEAD PERSONAL PRINTER.  I WILL LOOK FOR ANY FORUM POSSIBLE TO SHARE 6 MONTHS WORTH OF CHATS, EMAILS, AND OTHER WORTHLESS HP CORRESPONDENCE.  I WILL ALSO BE SEEKING FAIR COMPENSATION.  If anyone who works for HP, Inc., in a management position (i.e., one that doesn't start a conversation with 'How is Your Day!!!!') wishes to discuss my concerns, contact me at 140park@gmail.com 

A final word on the forensic examination: IF FINDINGS ARE THE SAME AS OR SIMILAR TO ANY PART OF THE 2012, 2017, 2019, CLASS ACTION ISSUES, THE FULL FORCE OF THOSE PRE-SETTLEMENT JUDGMENTS (EVEN THOSE IN DRAFT FORM) WILL IMMEDIATELY COME INTO EFFECT IN EACH OF THOSE CASES.  THE REASON, AS A FOCUSED ADVOCATE MAY ARGUE, WOULD BE EVIDENCED BY NEWFOUND 'BAD FAITH' ACTIONS ON THE PART OF HP.  AND JUST IN CASE AN HP-AFFILIATED LAWYER READS THIS, I'D START BY CHECKING FOUR THINGS: FEDERAL STATUTE  REVISIONS ON BAD FAITH, DELEWARE CORPORATE DECISIONS ON BAD FAITH. CALIFORNIA STATUTES ON BAD FAITH, AND THE AFOREMENTIONED 2017 SCOTUS RULING.  AS A THROW-IN, I ALSO MIGHT ASK HOW ICAHN FEELS ABOUT AVOIDABLE, PRE-EARNINGS LAWSUITS FOLLOWING THE REJECTION OF A BUYOUT AT A 54% PREMIUM TO CURRENT SHARE PRICES.

Whoever reads this from HP, yes, that all sounds like a lot of bluster.  I am frustrated and shocked at what appears to be HP's naked greed and mistreatment of customers.  I now understand much better the culture of an organization that is in the process of firing thousands of employees (pre-Covid, but under the pretense of Covid), while rejecting what officers deemed as an 'unworthy' offer from IBM.  Saving money at all costs -- including the possible, hubristic death of the company -- is probably why Icahn wants wholesale changes.  Just my educated guess.  IBM dodged a bullet.

Again, I will discuss any issues directly if emailed at 140park@gmail.com   Though, if patterns hold, I doubt you care enough to follow through with a substantive response.

Otherwise, I will await the forensics findings and consider my options.  My guess is that you will have until July 10 or 17, 2020, to contact me = the date I expect forensic information to be made available to me.  Beyond that, I'll let the forensics findings be a surprise.  Either way, you'll know before your next earnings call.  I suggest the SUPPORT AGENT ESCALATES THIS RESPONSE, though I will be contacting HP via other means, as well.

NOTICE: I will have severe problems with -- and will act appropriately and within my rights under the most favorable jurisdictional laws -- to seek remedies stemming from any attempt, evidence of an attempt, or future findings that demonstrate an attempt -- successful or unsuccessful -- to 1) access, uncover, examine, and/or manipulate my HP Account: 2) guess and/or contact my previous or current employers or any current or past employee of the same companies; 3) trace my current or past geographic or electronic locations of residence or employment, 4) explore and/or make use of any and all data collected by HP about me (which I hereby revoke authority to use in any fashion), 5) attempt to uncover my identity (except through direct contact via the means I have offered); 6) discuss, distribute, or otherwise make use of my identity or any identifying information for any reason whatsoever, precluding direct contact with me; 7) discuss internally or externally points raised by this note in a manner that could be construed as initiating, intervening in, or causing a technical or legal intervention in a pre-existing -- and broadly defined issue -- (known or unknow as of 17:35 06/23/202), to HP, Inc., or any of its current or past employees, subsidiaries, affiliates, officers, and/or contractors) that presents a solution to, attempts to solve, sheds light on, solves, or obscures evidence around the issues I am raising.  On point seven (7), in particular, my interpretation will derive from any current or future evidence provided to me, my representatives, or anyone authorized as my legal substitute, that deviates from forensic evidence recovered from the current HP printer that I own, which is held and used by me, legally, under the most recent Terms and Conditions of the My Ink contract.  Such evidence may be recovered and disseminated by me and/or any other parties retained by, or authorized to represent, me (paid or unpaid).  Such evidence may also be recovered from any similarly-owned HP printer by any persons with whom I choose to cooperate or who present me with and authorize me to use such information.  As I am currently under the MyInk Contract at least through July 10, 2020, I reserve all rights afforded to me by this contract, stated, implied, or absent.  I also reserve my rights to remain under this contract for as long as the service is available should I choose, with ANY legal or financial alterations to the Terms and Conditions following the posting of these comments to be considered intentional and prejudicial.  Should the MyInk program be terminated, I reserve the right to pursue actions afforded in the Terms and Conditions dated June 23, 2020, as long as such actions may be necessary.

My comments are posted as a good faith effort to obtain service from, contact with, and appropriate remedies from HP, Inc. and/or its agents surrounding the unexplained failure of the previously-mentioned device -- and due to HP's inability, over a 6 month period, to provide ANY substantive communication regarding the core problems.  The comments also express a concern regarding the motives for HP demanding I provide the company with the very part that is 'faulty' in exchange for the termination of my ongoing, long-term MyInk contract.  This concern may be misplaced and could have been easily remedied by HP, Inc., had they taken advantage of over 20 attempts by me to seek an explanation and/or remedy.  For this specific reason, the comments are being posted publicly as a last resort to obtain communication from -- and relief from -- HP, Inc., and/or its agent(s).  The comments reflect my personal experiences, which have been extensively documented.  They also echo (or directly repeat) comments provided by others in a variety of open fora, some of which are maintained by HP, and in which no public or discernably private remedy is offered regarding the issue I am raising.  Each point I bring up can easily be evidenced and supported.  I am also willing to entertain any and all remedies offered by HP, Inc., and I am willing to remove my comments from public fora hosted and not hosted by HP, Inc., should an acceptable remedy be provided.  Any such remedy will also preclude me from pursuing these specific complaints (unless otherwise negotiated), or providing/distributing evidence collected by me or my designated agents related to my one (1) personal HP Inkjet 8610e printer (described above) in any open forum, excepting those required of me by any future order of any local, federal or state laws.

Any minor errors of fact (date, time, approximated quantity) reflect nothing more than generally recognized mis-recollections by me.  Any errors of substance reflect either my misunderstanding of or failure to locate (or be provided directly with) the SCANT information AVAILABLE TO ME as of June 23, 2020.  This includes information that could have been provided to me as I directly sought help from HP or information that is EASILY AND READILY obtainable from HP, Inc.  This DOES NOT INCLUDE information buried on websites or forum boards maintained by HP that are no longer deemed active or current.  IT STRONGLY SUGGESTS the helpfulness of RELEVANT AND ACTIONABLE INFORMATION that would have been provided in the expected, normal course of business under common interpretations of the availability of technical support from a multi-billion-dollar manufacturer and retailer -- as well as any information that would customarily be expected to be made available to a member of a long-term service contract.

Any omissions or errors will be rectified by me upon CONFIRMED notification and discussion with a representative (or agent) of HP, Inc.

Refusal to post or make public, to derogate, falsify or misrepresent these comments shall be construed by me as an intentional attempt to obscure, downplay and/or cover up the issues raised.  I assert this as the comments posted comply with the terms and conditions outlined in this service, provided and hosted by HP, Inc., and/or its agents.  This is particularly important given the fact that such a post represents -- as far as I can determine -- THE ONLY MEANS OF COMMUNICATING WITH OR SEEKING REMEDY FROM HP, Inc., who have precluded all other customary channels of customer-service provider interaction.  I also assert this as several dozen messages that approximate mine -- currently found on HP's web site -- have consistently suggested a host of alternate (and PREDOMINANTLY USELESS) remedies, while acknowledging the sudden failure of one non-integral part.

Finally, any portion of this post does not preclude me from CURRENTLY sharing these complaints with others PROVIDED THAT HP, Inc, does not provide a timely and satisfactory remedy to the issues raised.  At this point, it should be noted, the minimum (though not sufficient) hurdle that would need to be cleared is SIMPLY RESPONDING to me on the relevant points I am raising.

SHOULD THIS NOTICE BE READ BY -- AND THE INFORMATION IN IT USED BY -- PLAINTIFF'S ATTORNEYS, I WOULD STRONGLY ENCOURAGE THEM TO CONTACT ME BEFORE PROCEEDING WITH ANY INDEPENDENT ACTION.  AT THE SAME TIME, I WELCOME CONTACT FROM ANY PLAINTIFF'S ATTORNEY WHO WISHES TO KNOW MORE INFORMATION ABOUT THIS ISSUE.

Beyond these comments and the publicly and privately (related to my own device, account, and situation) available information I have obtained, I make no assertions nor hold any beliefs or biases about any SPECIFIC or ABSTRACTLY DEMONSTRABLE capabilities of HP, Inc..  My conclusions are reasonable given the circumstances I have encountered and the professional judgment I may apply to them.

FOR EVERYONE ELSE, SORRY YOU HAVE A USELESS PILE OF TECH STUCK SOMEWHERE IN YOUR POSSESSION.  AND FOR ALL, BE SAFE, BE WELL, AND STAY TUNED....

TMV

[marc38]

This is a duplicate post.  See edited post (Msg 21) from 03:48PM.  Please delete THIS post (Msg 22), but not the other (MSG 21)!!.

[CriticalThinker]

Totally agree with you on everything you've said.  Will reach out by email.

[TEJ1602]

@marc38, Welcome to HP Support Community!

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

[jmjohn3]

I purchased a new printhead from Walmart to replace the current one and when I put the new printhead I still get the same error of Mission or Failed Printhead.

[Ann81669]

No  luck.  All HP directions have said to unplug printer while it is still on.  Message received after it was re plugged in said it had been shut down incorrectly.  Now printhead will not even bring cartridges over to access.  Do I need a new printer?

[Michael196744]

Yes you do. I solved my problem by purchasing a new Cannon printer!

[JWBASQUIAT333]

MY BEAUTIFUL Officejet Pro 8610 WENT DOWN IN THE SAME FASHION AFTER RECEIVING MY NEW SET OF REPLACEMENT CARTRIDGES FROM MY HP INK SUBSCRIPTION WHICH IVE BEEN SUBSCRIBED TO FOR OVER 5 YEARS. I TRIED ALL THE TIPS. I TRIED EVERY TROUBLESHOOT TECHNIQUE. I TALK TO AN HP ROBOT AGENT TO SEE IF THERE IS ANYTHING I CAN DO. I TRIED TO CONTACT AND CONNECT WITH A REAL AGENT BUT WAS VERY UNSUCCESSFUL. I WAS ABOUT TO BUY A NEW PRINTHEAD FROM AMAZON AS WAS SUGGESTED BY HP IF ALL ELSE FAILS FOR ABOUT $180 USD. THANKFULLY BUT STILL WITH A HEAVY HEART FOR THOSE WHO WASTED THEIR HARD EARNED $'S ON THE NEW PRINT HEAD, I DIDN'T BUY THE NEW PRINT HEAD BECAUSE EVERYONE SAID AFTER RECEIVING AND INSTALLING THE NEW PRINT HEAD THE SAME ISSUE STILL PERSISTED. ITS A SHAME.

MY 8610 PRO LOOKS LIKE NEW AND I WAS SO HAPPY WITH EVERYTHING ABOUT IT. BUT I GUESS HAVING A PRINTER KEEP ON PERFORMING IS NOT A GOOD THING FOR THE COMPANY BUSINESS MODEL. IF THAT HAPPENS AND IM NOT BUYING A NEW $500+ PRINTER THEN NO REVENUE IS GENERATED. 

ALSO AMAZING IS THAT IN THE HP SPARE PARTS STORE THEY DO NOT OFFER THE PRINT HEAD WHICH IS STRANGE AND ONE MUST RESORT TO A THIRD PARTY SELLER. 

I DONT KNOW WHAT TO DO AT THE MOMENT ESPECIALLY READING MR. MARC38'S POST.

THIS ON TOP OF EVERYTHING ELSE GOING ON IN OUR WORLD AND TIME DEFINITELY ADDS TO THE OVERWHELMING UNCERTAINTY OF EVERYTHING.

I HOPE THERE IS A RESOLVE FOR ALL MEMBERS FACING ISSUES SUCH AS THIS AND THE LIKE. I LEAVE THE DISCUSSION OPEN AND LOOK FORWARD TO ANY IDEAS OF GOOD STEPS TO TAKE THAT WOULD BE BENEFICIAL FOR ALL OF US AND NOT SO HEAVY ON OUR WALLETS.

THANK YOU ALL AND I WISH EVERYONE THE BEST  

[Michael196744]

I was able to get printing again when I had the same problem! All I had to do was go out and buy a new Cannon printer! Now everything works great!

[Kenrapp1]

Now I am concerned... there are TOO many instance of failed printheads when changing ink.  I am a member of InstaInk and when I changed the Blue Ink cartridge I got this error.. but the next day I was able to print 2 pages... then got the error again.  I have tried resetting the cartridge 3 times.   I am nervous about buying a new printhead... and if the price includes all new ink.. I don't need the ink.. I am a member of InstaInk.  Can I buy the printhead without the ink.. not a knockoff as sold seems to be offered on Ebay.. I want an HP original.

PS.. I also didn't take a chance.  I bought a new 9025.  But I hate get rid of a good printer If I can fix it.