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‎06-04-2019 09:07 AM

HP Recommended
Product: HP 8610 All in One printer

I was getting a message on the my printer of "Missing or Failed Printhead".  I went through the online suggestions of turning on/off to reset the unit, changed the color & black ink cartridges and came up that I needed a new printhead.  I ordered a new printhead through Amazon.  It was easy to install and is EXACTLY the same as the original.  I get the exact message of "Missing or Failed Printhead".  I've tried the online chat which didn't offer any other solutions.  I attempted to contact HP and that didn't help.  I don't want to just get a new printer...this one is 3 years old.  I'm looking for suggestions and hope someone has them.

 

Thanks,

1 REPLY 1

‎06-06-2019 05:40 PM

HP Recommended

@Sean1391

Welcome to the HP Community

 

If you have tried all the steps in this document: https://support.hp.com/in-en/product/hp-officejet-pro-8610-e-all-in-one-printer-series/5367603/docum... for Resolving 'Missing or Failed Printhead' Error

 

If the issue persists, this is a hardware issue.

 

I would personally suggest you contact our HP Support. 

 

Click here: https://support.hp.com/us-en/contact-hp?openCLC=true

 

Make sure you select the Country and Region.

 

Keep me posted on further assistance. Hope that helps! 

Have a great day ahead!

Raj1788
I am an HP Employee 

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