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‎03-10-2025 02:26 PM

HP Recommended
Product: HP Photosmart 7520 e-All-in-One Printer
I have a HP Photosmart 7520 color printer. Getting error messages "missing or damaged cartridge".  Tried replacing all colors; did not work.  Tried HP Virtual Assistant, still did not work.  How can I get the cartridge errors fixed?
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1 REPLY 1

‎03-14-2025 04:47 AM

HP Recommended

Hi @Churchybaws,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

I understand that your HP Photosmart 7520 e-All-in-One printer displays a "missing or damaged cartridge" error, try these steps:

Please try to check the steps below and let me know if this helps.

1. Check Cartridge Seating and Reinstall:

  • Open the cartridge access door: The carriage will move to the center of the printer. 
  • Wait for the carriage to be idle and silent
  • Remove all cartridges 
  • Gently wiggle the cartridge 
  • Reinstall the cartridges  
  • Check for protective tape: If you just installed new cartridges, make sure you remove any protective tape

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

VikramTheGreat

HP Support 

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