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‎09-13-2019 07:22 AM

HP Recommended
Product: 6100
Operating System: Microsoft Windows 7 (64-bit)

Our printer, 6100, keeps showing error message as following.

"Missing or Failed Printhead"

I replaced all 4 Ink cartridges and the symptom does not go away.

I unplugged power cord and wait for 60 second then reconnected power cord.

But no luck.

Please help me to resolve the issue.

1 REPLY 1

‎09-16-2019 11:14 AM

HP Recommended

@Teddykoh, Welcome to HP Support Community!

 

This looks like a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

TEJ1602
I am an HP Employee

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