Missing or failed printhead

[NightStalker2]

Hello. 

I'm getting a "Missing or Failed Printhead Message with error code: 0xc19a0023. The printer head was replace a year ago or so, I have genuine HP Ink cartridges, the prongs inside are clean and it's installed properly. Any ideas to fix? I've used scan doctor but it won't fix it. The printhead is installed properly. Thank you. 

[Nal_NR]

Hi @NightStalker2,

Welcome to the HP Support Community. 

I'd like to help!

Reseat the printhead up to three times.

Step 1: Unseat the printhead

Slip your fingers into the slot on the left side of the printer, and then pull forward to open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before proceeding.

Figure : Open the cartridge access door

1.  

1. Slot on the left side of the printer

Unplug the power cord from the rear of the printer. Unplugging the printer prevents the carriage from moving.

   WARNING: 

You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

Lift the carriage latch.

Figure : Lift the carriage latch

1. 

Grasp the sides of the printhead, and then slightly lift the printhead without fully removing it from the carriage.

Figure : Slightly lift the printhead

1. 

Step 2: Reseat the printhead, and then lower the carriage latch

Reinsert the printhead into the carriage to reseat it. As you guide the printhead into the carriage, it settles into the carriage as it seats.

Figure : Reseat the printhead

1. 

Gently rock the printhead to the left and right to make sure that the printhead fully seats in the carriage.

Lower the carriage latch.

Figure : Lower the carriage latch

1. 

Make sure that the carriage latch is down.

Figure : Carriage latch positions

1.  

1. Carriage latch is up

Carriage latch is down

Close the ink cartridge access door.

Reconnect the power cord to the rear of the printer.

If the printer does not turn on by itself, press the Power button to turn it on.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Click here for more assistance. 

Hope this helps! Keep me posted for further assistance.
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