Missing switching color settings

[Calcev]

Currently, when installing software, there is no choice between color and black-and-white printing. How to fix it?

The picture on the right is as it should be.

[A4Apollo]

Hi! @Calcev, Welcome to HP forums.

I understand you don't have an option to select black and white from the software.

Don't worry I'll try to help you out.

Did you make any changes to your printer?

Does the issue persist when you make a copy from your printer?

Have you installed full feature printer software?

Have you tried printing from a different application?

Have you tried printing using a different ink cartridge?

Check the ink level on your printer and replace the low ink cartridge.

Change the print settings to print with black ink only.

1. In your software application, click Print.

2. Select your printer from the list of available printers.

3. Click the option that opens the Printer Properties dialog box.

   Depending on your software application, this button might be called Properties, Options, Printer Setup, Printer Properties, Printer, or Preferences.

4. On the properties window, click the Paper/Quality or Features tab, depending on your software.

   • To print using only the black ink cartridge, change one of the following settings depending on what displays.

     • Click Advanced, click Print in Grayscale, and then select Black Ink Only.

     • Click the Black & White button.

       NOTE: 

       To use even less black ink at a lower quality, select the Draft quality setting when available.

   • To print high quality black & white documents or photos, change one of the following settings depending on what displays.

     • Click Advanced, click Print in Grayscale, and then select Print in Grayscale or High Quality Grayscale.

     • Click Print in Grayscale, and then select High Quality Grayscale.

Uninstall the printer software from root level and install the latest full feature software for your printer.

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Update the full feature printer software using this link. Click Here

Refer this article to further troubleshoot colour or black ink not printing from your printer. Click Here

Let me know if this helps!

Have a beautiful day ahead! 🙂

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