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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Mt printer in not printing

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1 REPLY 1
07-22-2024 09:34 AM
Hi @Medoo33,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
It looks like you’ve outlined a detailed troubleshooting guide for the issue with HP Smart indicating that the printer can’t print. Here’s a more concise version of the steps you can follow:
Troubleshooting Steps for Printer Not Printing
Check Printer Status
- Power and Connectivity: Ensure the printer is powered on and connected to the network. Check for any warning lights or errors on the control panel.
- Printer Queue: On your computer, go to Printers & Scanners. Select your printer and clear any stuck print jobs.
Verify Printer Connection
- Network Connection: Confirm the printer is on the same network as your device. Print a network configuration page to check its connection.
- HP Smart App: Open the HP Smart app, select your printer, and check if the app shows the correct IP address and connection status.
Run Printer Troubleshooter
- Windows Troubleshooter: Go to Settings > Update & Security > Troubleshoot. Run the Printer troubleshooter.
- HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor tool.
Update Printer Drivers
- Check for Updates: Visit the HP support website, search for your printer model, and install the latest drivers and firmware updates.
- Reinstall Printer Driver: Remove and re-add the printer in Printers & Scanners on your computer.
Restart Devices
- Restart Printer: Turn off the printer, wait 30 seconds, and turn it back on.
- Restart Computer/Mobile Device: Restart the device you’re printing from.
Check Printer Settings
- Default Printer: Ensure your printer is set as the default printer on your computer.
- Print Test Page: Try printing a test page to verify if the issue is resolved.
I hope this helps.
Take care and have a good day.
Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.
Rachel571
HP Support
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