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Microsoft Windows 11

My printer stopped working today , when i upload a file to print, it says " error " , it didn't specify why the error was there , can someone help me ? 

1 REPLY 1
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Hi @Medoo33,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

It looks like you’ve outlined a detailed troubleshooting guide for the issue with HP Smart indicating that the printer can’t print. Here’s a more concise version of the steps you can follow:

Troubleshooting Steps for Printer Not Printing

Check Printer Status

  • Power and Connectivity: Ensure the printer is powered on and connected to the network. Check for any warning lights or errors on the control panel.
  • Printer Queue: On your computer, go to Printers & Scanners. Select your printer and clear any stuck print jobs.

Verify Printer Connection

  • Network Connection: Confirm the printer is on the same network as your device. Print a network configuration page to check its connection.
  • HP Smart App: Open the HP Smart app, select your printer, and check if the app shows the correct IP address and connection status.

Run Printer Troubleshooter

  • Windows Troubleshooter: Go to Settings > Update & Security > Troubleshoot. Run the Printer troubleshooter.
  • HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor tool.

Update Printer Drivers

  • Check for Updates: Visit the HP support website, search for your printer model, and install the latest drivers and firmware updates.
  • Reinstall Printer Driver: Remove and re-add the printer in Printers & Scanners on your computer.

Restart Devices

  • Restart Printer: Turn off the printer, wait 30 seconds, and turn it back on.
  • Restart Computer/Mobile Device: Restart the device you’re printing from.

Check Printer Settings

  • Default Printer: Ensure your printer is set as the default printer on your computer.
  • Print Test Page: Try printing a test page to verify if the issue is resolved.

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

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Sneha_01- HP support
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