Mt printer in not printing

[Medoo33]

My printer stopped working today , when i upload a file to print, it says " error " , it didn't specify why the error was there , can someone help me ? 

[Sneha_01]

Hi @Medoo33,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It looks like you’ve outlined a detailed troubleshooting guide for the issue with HP Smart indicating that the printer can’t print. Here’s a more concise version of the steps you can follow:

Troubleshooting Steps for Printer Not Printing

Check Printer Status

• Power and Connectivity: Ensure the printer is powered on and connected to the network. Check for any warning lights or errors on the control panel.
• Printer Queue: On your computer, go to Printers & Scanners. Select your printer and clear any stuck print jobs.

Verify Printer Connection

• Network Connection: Confirm the printer is on the same network as your device. Print a network configuration page to check its connection.
• HP Smart App: Open the HP Smart app, select your printer, and check if the app shows the correct IP address and connection status.

Run Printer Troubleshooter

• Windows Troubleshooter: Go to Settings > Update & Security > Troubleshoot. Run the Printer troubleshooter.
• HP Print and Scan Doctor: Download and run the HP Print and Scan Doctor tool.

Update Printer Drivers

• Check for Updates: Visit the HP support website, search for your printer model, and install the latest drivers and firmware updates.
• Reinstall Printer Driver: Remove and re-add the printer in Printers & Scanners on your computer.

Restart Devices

• Restart Printer: Turn off the printer, wait 30 seconds, and turn it back on.
• Restart Computer/Mobile Device: Restart the device you’re printing from.

Check Printer Settings

• Default Printer: Ensure your printer is set as the default printer on your computer.
• Print Test Page: Try printing a test page to verify if the issue is resolved.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support