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‎09-21-2021 11:55 PM

HP Recommended
Product: HP Officejet 4630
Operating System: Microsoft Windows 10 (64-bit)

Today when trying to scan a document to the pc the printer kept coming up saying "no connected" and when i went to investigate there was an error code on the screen. I did a reset on the printer which seemed to clear that code and another popped up. I've had about 6 different codes now. Tried to do diagnostics but it says the printer is not turned on even though it is but has an error code.  Also noticed that it is quite often showing the the printer is offline. How do I fix these problems??? The current error code is OXB8111C30 but some of the others have been OXB80005F4, OX83C0000A NOS LOADER APP, OXB8111ABO, OXB8111BEC.  Help me please, I'm over it!!!!

Category:
3 people had the same question
1 REPLY 1

‎09-25-2021 09:33 AM

HP Recommended

Hi @ DiLou1,

  

Welcome to the HP Support Community.  

  

I have sent you a private message with the reset steps, specific to your printer. Check next to your profile Name, you should see a little blue envelope, please click on it.   

  

Hope this helps! Keep me posted.  

  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping! 

  

Have a great day!  

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