Multiple error codes

[bdb21]

On each start up, I get new error codes. So far I've received codes 0XB372092E, 0X83C0000A, 0XB8025E30, 0XB055D310 and more. Are there any solutions out there? Is there a place to look these up? Is there a way to either talk or chat with an HP Support Rep if my printer is out of warranty? Thanks

[Kumar0307]

@bdb21

Welcome to the HP Support Community!

Power resetting the printer, Updating the printer firmware may resolve this issue. Let us try these steps: 

Step 1: Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Wait at least 60 seconds.

3. Reconnect the power cord to the rear of the printer.

4. Turn ON the printer, if it does not automatically turn on.

5. Wait until the printer is idle and silent before you proceed.

Step 2: Update the printer firmware

Click here to download and install the latest firmware from your computer.

Click here to know different methods of updating printer firmware.

Step 3: Check for any jams/obstructions inside the printer.

Follow step 1 from this document.

If the above steps do not help, let us perform a factory reset on the printer.

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

To contact our HP Support team for Service Options:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Select the appropriate option based on your preference.

6) Fill the web-form and proceed further.

Keep Me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[bdb21]

None of these suggestions work because the printer never fully starts up. Once power is connected it processes for 30-60 seconds then displays an error code. These codes constantly change (as mentioned in the initial post). The printer never connects to wifi and is not available from any device including my MacBook Pro. The cartridge holder is always to the far right and can't slide to changing position near the center. I can remove and replace the color cartridge but can't get to the black cartridge. Nothing appears to be blocking any movement of internal parts. It is simply locked up because it never really starts up. Help, help, help..... thanks

[TEJ1602]

@bdb21

This looks like a hardware issue on the printer. I would suggest you try our other support options.

Follow the steps below to reach out to our HP Support team:

1) Click on this link - https://support.hp.com/us-en/contact-hp
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the appropriate option based on your preference. 
6) Fill the web-form and proceed further. 

Thank you. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!