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‎09-20-2023 10:57 AM

HP Recommended
Product: HP Officejet Pro 8600 Premium e-All-in-One - N911n

Getting Printer Failure message --- followed the tutorial to remove the basket that holds the 4 ink cartridges and then disassembled the basket, cleaned up all the gunk (printer has been installed in 2011), reassembled the basket, put it back inside the printer.  After powering it off/on I get the same failure message.  I then pulled the plug, waited 60 seconds before plugging the power cord back in and then plugging the cord into the wall socket.  Same error exists.  If it is a printhead (the basket) I will get a new one.  I just dont want to throw money at a part only to find out there was something else wrong.  I would get a new printer, but HP doesn't seem to have (or advertise) a printer with 2 paper trays so I can print 8x11 and 8x14

1 REPLY 1

‎09-25-2023 07:07 AM

HP Recommended

@aborack 

 

Welcome to the HP support community.

 

I understand that you are getting a printer offline error, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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