My 8720 will not accept new HP 952 XL cartridges. i have tried everything. The start up cartridges

[Dena3]

my new 8720 start up cartridges when replaced with 952  cartridges does not work.  i keep getting incompatible .  howvere i cannot buy 954 cartridges. Please help

[Dragon-Fur]

@Dena3 

Unfortunately, substituting cartridges made for one region with cartridges made for a different region is not an option.

Specifications > Ink Cartridges

Ink Cartridges

HP OfficeJet Pro 8720, 8725, 8728, 8730, 8740, and 8745 printers

The following table displays ink cartridge information for HP OfficeJet Pro 8720, 8725, 8728, 8730, 8740, and 8745 All-in-One printers.

Ink cartridge description	United States and Canada	Europe, Africa, CIS, and Middle East	Latin America	Asia Pacific and Japan
Black ink cartridge	HP 952 Black HP 952XL Black HP 956XL Black	HP 953 Black HP 953XL Black HP 957XL Black	HP 954 Black HP 954XL Black HP 958XL Black	HP 955 Black HP 955XL Black HP 959XL Black
Cyan ink cartridge	HP 952 Cyan HP 952XL Cyan	HP 953 Cyan HP 953XL Cyan	HP 954 Cyan HP 954XL Cyan	HP 955 Cyan HP 955XL Cyan
Magenta ink cartridge	HP 952 Magenta HP 952XL Magenta	HP 953 Magenta HP 953XL Magenta	HP 954 Magenta HP 954XL Magenta	HP 955 Magenta HP 955XL Magenta
Yellow ink cartridge	HP 952 Yellow HP 952XL Yellow	HP 953 Yellow HP 953XL Yellow	HP 954 Yellow HP 954XL Yellow	HP 955 Yellow HP 955XL Yellow

Purchase replacement cartridges and other supplies from the HP Store or local retailers.

At least in the USA, this model has been discontinued - if the printer was purchased "new-sealed-in-box" from a reputable retail establishment, you might be able to get help from HP Support,

HP Technical Support - HP Contact Information

Reminders

• Use the serial number of the device to submit the case (do not post that information on the Community).

• Chat is not available in every region. In those areas where Chat is an option, Chat service hours are likely restricted.  In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• If the HP Contact (phone) number is not immediately provided:  Contact information is displayed on your screen after you submit your case online.  

• HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

“Everywhere” Contact Information - HP Technical Support

HP World-Wide Support

 Select your region and follow the prompts

Option:  Contact HP Technical Support - Regions

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

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UK

1. For faster support, submit information / case online HP Customer Support UK
2. Contact Phone: Contact HP UK – Phone Assist

Option - HP Support is on Facebook!

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From HP > CAUTION

Recently, HP has seen an increased number of third-party support websites selling HP driver downloads or diagnostic tools. Many of these websites use the HP trademark symbol and claim to be official HP distributors.

If your product supports your operating system, HP offers your driver and software at no additional cost through the HP website.

Use caution when dealing with any website that asks you to pay for HP driver downloads or tools that claim to diagnose your HP products. These websites might not be affiliated with HP in any way.

Do not install BIOS updates from a motherboard manufacturer's website. Only install BIOS updates from HP. Installing BIOS updates from the motherboard manufacturer can prevent the computer from accepting an HP system recovery. This could result in a loss of data.

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Clarification of terms or "what the printer can do" (Specifications)

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HP OfficeJet Pro 8720 All-in-One Printer series

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