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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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HP Recommended
HP Recommended
Welcome to the HP User Community.
Might be something going in with the Windows Print Queue.
Normally, yes, the Doctor can deal with this issue.
You can also try a manual approach...
Manual Queue Reset
Details…
Windows 10 / Windows 11
Windows Start > Search for “Services”
Optionally Right-Click and Pin to Start / Taskbar > Open Services App
Windows 10
Control Panel > icon view > Administrative Tools > Services
Next,
Scroll down, find, Right-Click, and Stop Print Spooler Service
Open File Explorer (formally Windows Explorer)
Navigate to the folder and Delete any files found in folder C:\Windows\System32\spool\PRINTERS
Start Print Spooler Service
What else?
The obvious, I guess:
Make sure Windows Updates is not pending a Restart - Normally this won't bite but depending on the type and extent of the Update that is partly installed, things can get weird.
Related: Check / Run Windows Updates - might be at least beneficial in case any Updates are needed.
Restart everything including the computer, the printer, and the router that controls the network.
After the queue rebuild and whatever else you want to try,
Send just one simple test job to the printer - a simple text file, for example.
On the more extreme end:
Uninstall the Full Feature Software from Control Panel > icon view > Programs and Features
Restart the computer and log in
Install a fresh copy of the Full Feature / Full Driver printer software.
Video
HP OfficeJet 9010 | 9015 | 9018 | 9019 : Download & Install HP Full featured software
HP Printer Home Page - References and Resources – Learn about your Printer - Solve Problems
“Things that are your printer”
When the website support page opens, Select (as available) a Category > Topic > Subtopic
NOTE: Content depends on device type and Operating System
Categories: Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more
Open
HP OfficeJet Pro 9010 All-in-One Printer
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