My Deskjet 2630 printer is printing in green

[HannahM2]

My printer is printing in green ink only.  I have tried using the HP Printing & Scanning doctor but nothing has changed.  My ink cartridges are genuine HP ink cartridges and are near full.  Please help me!

[Jay_G24]

Hi @HannahM2

Welcome to the HP Support Community. I'd be happy to assist you with the  "print quality" issue. 

To better assist you - 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

While you respond to that, let's print a Print Quality Diagnostic page -

Use HP Utility to print a Print Quality Diagnostic page in macOS or OS X.

1. Load plain paper into the input tray.

2. Click the Apple menu, and then click System Preferences.

3. Depending on your operating system, click Print & Scan or Printers & Scanners.

4. In the Print & Scan or Printers & Scanners window, select your printer, and then click Options & Supplies.

5. Click Utility, and then click Open Printer Utility.

   HP Utility opens.

6. Click Print Quality Diagnostics, and then click Print.

Use HP Printer Assistant to print a Print Quality Diagnostic page in Windows.

1. Load plain paper into the input tray.

2. Search Windows for your printer model name, and then click the printer name in the list of results.

   HP Printer Assistant opens.

3. Click Print & Scan, and then click Maintain Your Printer.

   The printer toolbox opens.

4. On the Device Services tab, click Print Quality Diagnostics Page

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues and Color or Black Ink Not Printing

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

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