My Deskjet 5150 suddenly stopped printing the color red

[DJ36]

My Deskjet 5150 suddenly stopped printing reds. When I do a test page, all colors show up except Red, and the characters are otherwise nice, dark, and crisp.

[Jeet_singh · Accepted solution]

Hi @DJ36,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I understand you are having issues while printing. Don't worry I'll do my best to help you with this.

To provide you with an accurate solution, I'll need a few more details:

Did you replace the cartridge recently?

Have you tried to clean the ink cartridge contacts as well as the rollers?

Are you able to make a copy from the printer?

Have you tried to use another ink cartridge?

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

If the issue persists, I would suggest you could try to use a old ink cartridge or a different ink cartridge and check if that works. If nothing works, I would personally suggest this could be a possible hardware failure. I would recommend you contact our HP phone support for further assistance.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[djupah]

Accepted solution. I had received TWO bad color cartridges from Amazon! Thanks.

[Jeet_singh]

Hi @djupah,

Thanks for taking an interest in the HP Support Forums! This is a great location to get resolutions and interact with experts from the community. As I understand you are having issues while printing in color on your HP printer. I'll be really really glad to help you with this,

I'm glad to hear you found the solution you were looking for.
Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,

[Lest13]

I have a related problem, but I believe it is due to the instant ink cartridge as which I have not received a new one since 2015.  I believe the printer lies on how much ink is left.  If I check via the printer display/buttons, it shows good levels (50%) .  If I use the HP computer utility to show what is printing and ink levels, it communicates to the printer then displays a full (large) black ink cartridge but no color cartridge even though the printer will print other colors than red.

I have tried all the HP diagnostics and troubleshooting pages I have found on this issue including installing all updates, cleaning cartridge, cleaning contacts, 2nd level cleaning cartridge, removing and setting cartridge on side (and upside down and right side up) for 24 hours, resets, hard resets (complete power/connection removals and bleed/drain power) and still cannot print red.  I can fix it temporarily by this series:  printing quality diagnostic page, align ink cartridges, cleaning cartridge, cleaning 2nd level.  If I leave out a step it does not work and if it sits longer than an hour, I have to repeat the series.