My ENVY 5020 menu does not have a selection for envelopes.

[Foxeyel8Chez]

My ENVY 5020 menu does not have a selection for envelopes. My pc is setup for envelopes but the HP ENVY will not accept envelope printing. The printer menu only shows paper grades but not anythng for envelopes. Hence it will not print envelopes

[A4Apollo · Accepted solution]

Hey there! @Foxeyel8Chez, Welcome to HP forums.

I understand you have issues printing envelopes from your printer.

Don't worry I'll try to help you out.

Did you any changes to your printer?

What application are you using to print envelopes?

What size of the envelope are you trying to print from your printer?

I have checked the printer specifications and please find the supported envelopes on your printer. If you are using a different type or size of the page, you may not be able to print the envelope.

Letter; Legal; 4 x 6 in; 5 x 7 in; 8 x 10 in; No. 10 envelopes

Refer the product specifications page of your printer for more information. Link: https://hp.care/2pLeFCj

Try the steps recommended below to Print an envelope in Pages

1.In Pages, choose File > New (from the File menu at the top of your computer screen).

2.Click Stationery on the left side of the template chooser.

3.Scroll down to the Envelopes section, then double-click an envelope template.

4.Click Document, then click Document.

5.Choose an envelope size from the second pop-up menu in the Printer & Paper Size section.

6.On the envelope template, click placeholder text in the recipient address, then type the address.

You can add or delete lines as needed.

7.Double-click text in the return address, then type your address.

The return address is a text box. Drag the selection handles if you want to resize it. 

8.Choose File > Print (from the File menu at the top of your computer screen), choose a printer from the pop-up Printer menu, then click Print.

To create personalized envelopes with your return address, you can save the envelope as a custom template. Your envelope template appears in the My Templates section of the template chooser if you save it there.

If the issue still persists uninstall the printer software from the root level on your PC and install the full feature printer software.

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Update the full feature printer software using this link: https://hp.care/2I5XnXI

Refer this article to know more information about printing envelopes.

If the solution provided worked for you, please mark accepted solution for this post.

Let me know if this works!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Foxeyel8Chez]

Hi MrRobert.My 1st time here and I repsond incorrectly to the first email

I noted your comments on the envelope size and will purchase the correct size and try again. I will advise of the outcome.Regards

[A4Apollo]

@Foxeyel8Chez, Thanks for your quick response and time.

I appriciate your efforts for writing back to us.

As you mentioned you will purchase the correct envelope size and print again.

Sure you can take your time and try out the steps.

If you have any concerns please write back to us, we will try our best to help you out.

Hope you have a great day ahead!

Take Care! 🙂

If the solution provided worked for you, please mark accepted solution for this post.

[Foxeyel8Chez]

Now have correct envelopes, and they print as required.

Thanks for your advice and help.

Regards

Foxeyel8Chez

[A4Apollo]

@Foxeyel8Chez, Thanks for your prompt response and time.

I appriciate your efforts to writing back to us again.

As you mentioned after changing the envelope size suggested by me your issue got resolved.

I am happy to hear that your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

If the solution provided worked for you, please mark accepted solution for this post.

Take care,

Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!