My Envoy photo 7100 series is printing misc things that are not mine…like all ads

[Danik2]

I keep my printer off because as soon as I turn it on, it starts printing pages of unsolicited ads.  

Where is this material coming from?  Nothing shows up as “spooling,” etc.  There are no print jobs showing, up so canceling is not an option.  I think this printer is heading to the dumpster.

[Dragon-Fur]

@Danik2 

Welcome to the HP English Community --

The source of the problem is not the printer -- it knows nothing of what it is asked to print.

Check whether you have inadvertently opened the printer's security to allow anyone outside of your personal network to access and use the printer. 

Weak (or missing) Network security is a common culprit when devices (like your printer) are being accessed (used) by those you do not know and do not want using your tech (computer, phone, printer).

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HP Printers - Recommended security settings for printers in Zero Trust Environments

and / or

How to use ePrint – HP Document

NOTE:

If you are using ePrint, consider checking the "allowed senders" list and perhaps changing the printer's ePrint email address to prevent unauthorized access to the printer.

HP printers - Print with HP ePrint

Other Resources...

User Guide

 Troubleshooting > Topic Printing > Wireless & Network 

That said,

The printer is an older model -- newer devices are generally inherently better protected even should your network security setup be less than ideal.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

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HP ENVY Photo 7100 All-in-One Printer series  

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