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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- My Envy 5000 only prints a few pages before sending an error...

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07-16-2019 04:47 AM
I have a new Envy 5000 printer. It prints fine but I can't print more than 2 or 3 pages at a time without it stopping with an error message. It sometimes stops halfway through printing a page. it takes about an hour to print a large document as I have to print one page at a time. I use my laptop right next to the printer. Please help as this is wasting so much time and I will have to return the printer I think.
07-16-2019 07:52 AM
What is the error msg?
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I am a volunteer and do not work for HP.
07-16-2019 08:45 AM
How is it connected?
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I am a volunteer and do not work for HP.
07-16-2019 11:19 AM
Run the HP print & scan doctor found here.
You can use the Wireless icon to turn off the wireless mode.
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07-18-2019 02:03 PM
Did the WiFi ever work correctly?
How far from the router is the 5000?
Router make/model?
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01-12-2020 01:02 PM
Completely agree how awful the printer is. I never did fix the problem and I now only print with a USB lead and sometimes it prints the whole file but most of the time it stops short 2/3 pages from the end. It won’t print from my phone at all. Deeply regret buying it!