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My Envy 5530 printer prints documents and scanned documents with no problems. When I try to print p

HP Recommended
Envy 5530
Microsoft Windows 8.1 (64-bit)

My Envy 5530 printer prints documents and scanned documents with no problems.  However, when I try to print photos, the printer ejects a blank sheet of paper, and then stops.  I should also note that the bar that fills in indicating the action on printing a photos, fills in more quickly than usual.  More, the same problem occurs when I use the printer in a wireless or USB connection mode.  I'm clueless ...  Tom G in Wisconsin

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Hi @TMPG,

 

I'd like to help!

 

To provide an accurate solution, please help me with the below details-

 

1) What is the paper type, size, and the weight you are using?

2)What's the application you are trying to print from? Have you tried printing from a different application or device? 

 

Refer to the printer specifications to know the support paper size and type.

 

While you respond that, try the below suggestions:-

 

Step 1: Load photo paper into the main input tray

Load photo paper into the main paper tray.

NOTE: 

If your printer has a separate photo paper tray, consult your user guide on how to print from the tray.

  1. Remove any plain paper from the main paper tray.

  2. Load the short edge of the photo paper into the tray. If the paper has a perforated tab, load the paper so the tab faces up or towards you to prevent printing on it.

    • Inkjet printers with a front load tray: Glossy or print side facing down

     

     

    Loading photo paper into a front load input tray

  3. Adjust the paper width guides so they rest against the edges of the paper.

Step 2: Print the photo

Open the print window and document properties to set up the print job.

  1. Before printing, edit the photo to improve colors, brightness, contrast and any other appearance settings.

  2. Right-click the photo, select Open with, and then select Windows Photo Viewer or Paint.

    NOTE: 

    For Windows 10, open the photo with Paint to use these steps. Windows Photo Viewer does not come with Windows 10 and was replaced by the Photos app.

  3. Click Print, File, or the menu icon  (Paint), then click Print.

    The Print or Print Pictures window opens with general print job settings.

  4. Open the printer Document Properties window to access more print settings.

    • In the Print Pictures window in Windows Photo Viewer, click Options..., and then click Printer Properties....

    • In the Print window in Paint, click Preferences.

    HP Document Properties window with settings tabs and the Advanced settings button

  5. Find and use print job settings for photos in the Document Properties window. Menu names and available print settings vary by printer.

    NOTE: 

    If the Document Properties window has a Printing Shortcut tab, select a shortcut with your preferred settings.

 

You may refer to - How to Print Photos (Windows)

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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