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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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- Printing Errors or Lights & Stuck Print Jobs
- Re: My Envy 5540 printer suddenly lost connection
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08-04-2017 12:12 PM - edited 08-04-2017 03:33 PM
Until this afternoon, there was no problem. I did not install anything, from hardware to software, but suddenly there were 2 HP Envy 5540 printers in my configuration, the newer one apparently a copy of the other one. The known one was still active, the other one couldn't be connected. BUT: after removing the idle, obsolete, newer printer entry from the confihuration, the existing printer cannot be connected. I tried re-establishing the connection on the printer itself, also through HP Print and Scan Doctor 5.0, and now the thing tells me that he's out of paper - which he isn't. How come? Can anyone helpppp??
PROBLEM SOLVED
I have not yet received any solutions through this forum, but I ventured into HP Support Assistant and there it was: HP Guided Solution, which instructed me exactly how to reset my HP Envy 5540 in my wireless network. I had to turn off and restart the Print Spooler service via services.msc. Well done. I'd be glad to help others having this problem.
Solved! Go to Solution.
Accepted Solutions
08-07-2017 05:13 AM
PROBLEM SOLVED
I have not yet received any solutions through this forum, but I ventured into HP Support Assistant and there it was: HP Guided Solution, which instructed me exactly how to reset my HP Envy 5540 in my wireless network. I had to turn off and restart the Print Spooler service via services.msc. Well done. I'd be glad to help others having this problem.
I am grateful for HP providing such elegant solutions.
08-07-2017 05:13 AM
PROBLEM SOLVED
I have not yet received any solutions through this forum, but I ventured into HP Support Assistant and there it was: HP Guided Solution, which instructed me exactly how to reset my HP Envy 5540 in my wireless network. I had to turn off and restart the Print Spooler service via services.msc. Well done. I'd be glad to help others having this problem.
I am grateful for HP providing such elegant solutions.
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