Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎10-27-2023 08:37 AM

HP Recommended
Product: HP ENVY 6065e All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have a new 6065e printer. I set it up through my phone app and it works fine. I have an old Windows 10 desktop and I connected the 6065e with a USB cable. The printer seemed to work fine but lately I've been having an issue.

 

I will try to print through a program like my text editor or even Word and the document will start to print the first four or five lines, then stall. The print head is still working and printing but the page never advances and the job never completes until I push the cancel button. It does this with test pages too. I have the Smart app installed on my desktop but I am looking for a solution.

1 REPLY 1

‎10-28-2023 07:28 PM

HP Recommended

I went through the process and removed all the HP printer drivers on my desktop, unplugged the USB cable, and restarted my desktop. I plugged in the USB and it installed the drivers including something new for my machine the HP Smart Printing driver. It seems my issue is resolved the Smart Printing inserts itself when I print from other apps.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.