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- Printing Errors or Lights & Stuck Print Jobs
- My Envy 7855 Said the alignment failed and will not print in...

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09-16-2020 01:23 PM
We purchased the Envy 7855 about two months ago and are just now setting up, first the alignment failed three times it gave the option to try again later so I tried printing and it will only print black and white, no color. I followed the instructions to rest the printer by disconnecting the power and the cord but when I tried to do the clean the heads the screen does not react the same as the instructions so I cannot clean the heads. Still no color print. What it my next steps.
09-19-2020 06:40 AM
Welcome to the HP Support Community.
Are you able to copy in color? Try a firmware update: https://support.hp.com/in-en/document/c02919168
Try the steps from here: https://support.hp.com/us-en/product/hp-envy-photo-7800-all-in-one-printer-series/9073159/model/9073... and https://support.hp.com/us-en/document/c04855186
Let me know if this helps.
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