My HP C4680 does not print I or l

[638steam]

My HP Photosmart printer doesn't print the letters "I" or lower case 'l'

[Kumar0307 · Accepted solution]

Hi @638steam

Welcome to the HP Support Community. I'd be happy to assist you.

• Which application are you trying to print from?
• Have you tried printing different types of documents like PDF, Word or Webpages and check if the issue persists?
• Try making a standalone copy of a document that contains the letter 'i' and check if that works. By this, we can conclude if this is a hardware or a driver issue.

If the printer is able to make a copy fine with the letter 'i', this could be an issue with the printer driver.

Root uninstall and reinstallation of printer drivers: 

• Go to Control panel – Programs and feature – Select all the HP OfficeJet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Then press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

Click here to download the HP Full-featured driver.

Once downloaded, make sure to run the file to start the installation and follow the on-screen instructions.

Try printing.

Hope this helps! Keep me posted. 

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