My HP Deskjet 1514 All-in-One Printer prints alignment pages but not documents

[jaymayjay]

I have tried to install my HP Deskjet 1514 All-in-One Printer. Using HP Utility I can print alignment and test pages. I can also get the printer to perform tasks like Clean Printheads. In this sense, the printer is responsive. 

Unfortunately, the printer won't print or perform any other tasks beyond those in HP Utility. Trying to print .doc or .pdf documents and the printer queue keeps a message: 'Printing - Waiting for printer to become available'. 

I have tried a number of fixes listed on this site and have ensured that my Mac OS is entirely up-to-date. Unfortunately nothing seems to be working. 

I've also tried using HP Smart to identify or solve the issue but when I click 'Print documents' I am given the following message: 'The selected printer is detected but not installed completely on your Mac'. I have, however, downloaded and installed the latest driver a number of times. 

Bizarrely, the printer has once printed a single page of a document that I requested. This happened while I was restarting the computer to update the Mac OS software. I have no idea how this happened but it does suggest that the printer can work somehow! 

Any help would be really appreciated. 

[sandytechy20]

@jaymayjay

Welcome to the HP support community.

I understand that you are unable to print, follow these steps to fix the issue.

1. Is there an antivirus software installed on your Mac?
2. Could you perform a ping test  and let me know the results? Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.

 Perform a ping test to check the connectivity

1. Click Applications > Utilities > Terminal.
2. type ping "IP address" and press enter

Wait until 10 pings have been performed and then press ctrl c on the keyboard and hit return. 

The results will appear.

Share the ping test results.

The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.

Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'.  Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems. 

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.