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‎11-29-2018 01:21 PM

HP Recommended
Product: HP DeskJet 2620
Operating System: Microsoft Windows 7 (64-bit)

My printer keeps on flashing the ink problem light. Please help!

6 people had the same question
1 REPLY 1

‎12-03-2018 01:51 PM

HP Recommended

@RadioTRD

 

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

 

Try to remove and reinsert the color ink cartridge. 

 

If the issue persists, let's try a reset here:

 

  1. Turn the printer on, if it is not already on.
  2. Wait until the printer is idle and silent before you continue.
  3. With the printer turned on, disconnect the power cord from the rear of the printer.
  4. Unplug the power cord from the wall outlet.
  5. Wait at least 60 seconds.
  6. Plug the power cord back into the wall outlet.
  7. NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
  8. Reconnect the power cord to the rear of the printer.
  9. Turn on the printer, if it does not automatically turn on.
  10. Wait until the printer is idle and silent before you proceed.

If you have a new color ink cartridge, please try inserting that and let me know if that helps.

 

Keep me posted 🙂

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 

 

 


I am an HP Employee

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