My HP Deskjet 3635 Printer don't recognize Black cartridge.

[bdmah]

I have recently bought two new cartidge one is tri colour and another is black for my HP Deskjet 3635 printer. Tri- Colour is ready to print but Black cartidge isn't ready . Black Cartidge can't install and Show some error.Show this printer tri-colour is full but black colour can't recognize .

How can I solve it?

[Jeet_singh]

Hi @bdmah,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips!

As I understand you are having issues with the new black ink cartridge error on your HP DeskJet 3635 printer. Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

Are you using genuine HP ink cartridges or refilled cartridges?

Have you tried to check with an old black ink cartridges work?

Let's try these steps here:

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Next thing, I would suggest here is to follow all the steps suggested in the support document for - HP DeskJet 3630, 4720 Printers - Blinking Lights

You can also visit this link: HP DeskJet 3630, 4720 Printers - Ink Cartridge Errors

I hope this helps. Let me know how it goes for further assistance. I'll be more than happy to help.

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

[bdmah]

Hi,

It is the first time my printer show this problem. I didn't repair previously. I bought new genuine Hp 680 black cartidge. In fact , I didn't use black cartidge for last 4 months.

[Jeet_singh]

Hi @bdmah,

As I understand you are having the issue with the black cartridge which is not being recognized on the printer. I just wanted to check if you have followed the steps suggested. If so, could provide me the results for further assistance.

If you haven't tried these steps yet, please try the steps and get back to me with the results. 

If you have tried the steps suggested and still having the issue. I would recommend you contact our HP phone support for further assistance.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Hope this helps, for any further queries reply to the post and feel free to join us again

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[bdmah]

At last , I detect the problem . I see the chamber of black cartidge and ther are two points being short . is there any system to change the chamber. and if have how many cost occur?