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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- My HP Deskjet F380 printer is showing "paper jam" although t...

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07-28-2017 01:05 PM
I have tried every thing I can think of, but no joy!
Solved! Go to Solution.
Accepted Solutions
07-30-2017 09:10 AM
This is a great location to get assistance! I read your post and see that you are getting paper jam issue on HP Deskjet F380 Printer. I would like to help you resolve this issue.
Clear the paper jam.
Make sure that the carriage can move freely.
Clean the rollers and the rear access door.
Perform a power reset.
-
Press the Power button (
) to turn on the product.
-
With the product turned on, disconnect the power cord from the rear of the product.
-
Unplug the power cord from the wall outlet.
-
Wait at least 15 seconds.
-
Plug the power cord back into the wall outlet.
-
Reconnect the power cord to the rear of the product.
-
If the product does not turn on by itself, press the Power button (
) to turn it on.
Click here and refer the document to perform the above steps.
Let me know how it goes.
Cheers.
Sandytechy20
I am an HP Employee
07-30-2017 09:10 AM
This is a great location to get assistance! I read your post and see that you are getting paper jam issue on HP Deskjet F380 Printer. I would like to help you resolve this issue.
Clear the paper jam.
Make sure that the carriage can move freely.
Clean the rollers and the rear access door.
Perform a power reset.
-
Press the Power button (
) to turn on the product.
-
With the product turned on, disconnect the power cord from the rear of the product.
-
Unplug the power cord from the wall outlet.
-
Wait at least 15 seconds.
-
Plug the power cord back into the wall outlet.
-
Reconnect the power cord to the rear of the product.
-
If the product does not turn on by itself, press the Power button (
) to turn it on.
Click here and refer the document to perform the above steps.
Let me know how it goes.
Cheers.
Sandytechy20
I am an HP Employee