My HP ENVY 4520 is saying 'printing' but it isnt

[RachChurchward]

Hi,

My HP ENVY 4520 is displaying 'printing' on the display screen when i send a document to print but it is not printing anything.

What can I do to fix this please?

TIA

[sandytechy20]

@RachChurchward

Thanks for taking an interest in the HP Support Forums! After reading your post I see that the print job is stuck in print queue. I would like to help you out with this issue today.

However, I will need a few details to provide an accurate solution,

• How is the printer connected to the computer, USB  or Wireless?
• Which operating system is installed on the computer?

Meanwhile:

If you are using a Windows PC, follow the below steps to fix this issue.

Delete job files and restart.

1. Turn off the printer using the power button and then unplug the printer power cord from the power outlet.

2. Save your work. After using these steps, your current print jobs are lost and will need to be printed again.

3. Open Windows Services using one of the following methods:

   • Search Windows for services, and click Services in the list of results.

   • On your keyboard, press Windows key ( ) + R, type services.msc in the window that opens, and then click OK.

4. Scroll through the list of services and find the name Print Spooler.

5. Right-click Print Spooler and select Stop.

   Figure : Stop selection for Print Spooler Service

   

6. After the service has been stopped, close the service window and use Windows Explorer to browse to C:\Windows\System32\Spool\PRINTERS.

7. Delete all files inside the PRINTERS folder.

8. Shut down your computer from Windows.

9. Make sure you printer has been unplugged for at least 60 seconds, and then plug the power cord into a power outlet.

10. Turn on the printer using the power button on the printer.

11. Turn on the computer and wait for Windows to open.

12. Try printing again and note what happens.

Run HP Print and Scan Doctor to find the defects.

Reinstall the print driver.

1. If your printer connects to the computer with a USB cable, disconnect the USB cable from the printer.

2. Search Windows for devices and click Devices and Printers in the list of results.

3. Right-click the icon for your printer, and click Remove Device.

   The computer uninstalls the printer software.

4. Restart the computer.

5. Go to HP Support - Software & Drivers to find and download printer software that matches your model of HP printer.

6. Install the software according to the instructions on the HP website.

7. Try printing again and note what happens.

Click here and refer the document to perform above steps.

Let me know how it goes.

Cheers.