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‎05-13-2020 06:13 PM

HP Recommended
Product: HP ENVY 5532
Operating System: Microsoft Windows 10 IOT

I've replaced the cartridges, they're original Hp Cartridges have been installed properly but still the printer is printing blank pages. I've cleared the printhead 5 times too. I've installed drivers too and Hp scan and doctor and still its printing blank pages!

1 REPLY 1

‎05-21-2020 07:19 AM

HP Recommended

Hi @Mariha

Welcome to the HP Support Community. I'd be happy to assist you.

  • Are you trying to print in black or color?
  • Insert one ink cartridge at a time and try to print/copy to identify the defective ink cartridge.
  • Were the old ink cartridges working fine?

If you have tried the steps mentioned in this document and the issue persists, this could be a hardware issue.

 

Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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