My HP ENVY Photo 6234 printer fails using cyan

[Torsten10]

When printing the cyan colour fails. Have already used all cleaning options and replaced the HP303 3-colour cartridge - no luck

[Raj_05]

Hi @Torsten10,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I'm sorry to hear that you're experiencing issues with your HP ENVY Photo 6234 printer and the cyan color. There could be several reasons for this problem, and I'll try to provide some troubleshooting steps to help you resolve it.

• Check ink levels: Start by verifying the ink levels of your cyan cartridge. If it's low or empty, replace it with a new one. Make sure you're using genuine HP ink cartridges for optimal performance.
• Clean printhead: Sometimes, the printhead may become clogged or blocked, leading to print quality issues. Most printers have a built-in printhead cleaning utility. Access your printer's settings or control panel and look for an option to clean the printhead. Follow the on-screen instructions to initiate the cleaning process.
• Align printhead: Misaligned printheads can also cause printing problems. Check if your printer has an option to align the printhead, and if so, run the alignment utility. This will ensure that the printhead is properly calibrated for accurate color printing.
• Perform a nozzle check: Many printers have a nozzle check or print quality diagnostic feature. It allows you to print a test page that shows the status of each color. Look for this option in your printer's settings or utility software and run a nozzle check. If the cyan color is still not printing correctly or missing, you may need to proceed to the next step.
• Manual cleaning: If the previous steps didn't resolve the issue, you can try manually cleaning the printhead. Keep in mind that this process may vary depending on your printer model. Refer to your printer's user manual or HP's support website for detailed instructions on how to clean the printhead manually.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support