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‎04-05-2022 02:12 PM

HP Recommended
Product: HP ENVY 4512 All-in-One Printer

Hello!

I am hoping someone can help me. I recently started having issues with my printer printing any documents I send to it. When my mother connects her chromebook, the printer works fine. But it will not work with my HP laptop. 

This is what I have tried to do:

-Reset the printer properties.

-Configure the Port (Would not work because it said it was not registered)

-Tried to create a new port. (would not work).

-Restarted all of my devices.

-Opened the paper tray and realigned the paper.

 

Let it be noted that when I open up the print jobs task bar, the item is in the queue; however, it does not have a status such as "failed" or "pending". That category is just blank. When I have pressed restart, or canceled it and tried printing again, nothing works.

Thanks!

 

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