My HP Envy 6000 printer prints very faint and faded pages, or doesnt print at all

[daf1256]

My printer is about 2 years old and it was working fine until it just didn't. I didn't use it for a few months due to us being out of the house for that long, and when I came back and tried to print, it prints nothing black, and for color it prints somewhat fine but there are issues. This is really important because I use this printer to print out assignments and other important documents, and so I need this to work. Right now, I am trying to print a return label and it prints a bunch of very faint scattered lines, and is mostly blank. I downloaded the HP print scanner doctor thing from the website and I printed the test sheet and the text was very faint and barely even visible and I think there is no black. The ink cartridges are new and HP Smart tells me there are no issues with the printer or doctor software. Sometimes, whenever i press to print an assignment it just makes a lot of noise as its printing something for a very long time until i cancel it and it hasn't don't anything. Please help, this is my only printer and I need to print something urgently.

EDIT: I forgot to mention that the printer is connected to a computer via wifi.

[A_Gayathri]

Hi @daf1256,

Welcome to the HP Support Community

I understand you are facing a print quality issue with your HP  printer. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?
• Does the copy print out the same way? 
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable to your printer -  Print Quality Issues

 Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

click here and follow the troubleshooting steps

click here and follow the troubleshooting steps Check HP printer ink or toner levels

click here and follow the troubleshooting steps HP ENVY, Printers - Fixing Poor Print Quality

Perform an alignment

Align the printheads or cartridges in your printer when you replace them, to improve print quality, or to clear an alignment error.

Load plain white paper in the input tray.

Open the HP Smart app, and then click the picture of your printer to open the settings and management tools.

In Print Quality Tools or in Advanced Settings > Tools > Utilities > Print Quality Toolbox, select Align or Align Printheads to start the alignment.

 

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!