My HP Envy 7640 printer is suddenly not printing anything

[IvanEmery]

Hi, please help. My HP Envy 7640 printer has stop printing. When the problem started it was able to print but only in yellow. After following the cleaning steps provided on the website it stopped printing all together and now it only prints blank pages.  Everything else seems to be working fine. No error message.  Also when doing alignment or cleaning it is not printing anything either. Just blank pages.

[A4Apollo · Accepted solution]

Hi! @IvanEmery, Welcome to the HP Support Community.

Don't worry I'll try to help you out. Let me ask you a few questions in order to assist you better.

Did you make any changes to your printer?

Have you tried checking with a different ink cartridge?

Are you using HP genuine ink cartridges?

Are you able to make a copy from the printer?

Have you tried printing from a different application?

Please share the operating system you are running on the PC to assist you better.

Let's continue with the troubleshooting steps now.

Check the ink levels on the printer replace the low, empty or faulty ink cartridges on the printer.

Check the print settings for your print job in Windows.

1. In the software application you are trying to print from, click File, and then click Print.

   The Print window opens.

2. Open the Properties dialog box.

   Depending on the software application, the button might be Properties, Options, Printer Setup, Printer, or Preferences.

3. Depending on your print job, you might consider modifying the following settings:

   • Paper Type: If you are printing on photo paper, select the type of photo paper you are attempting to print on.

   • Print Quality: If you are dissatisfied with the quality of your printouts, increase the print quality. To print more quickly, decrease the print quality. These options typically include Best, Normal, and Draft modes.

   • Paper Size: If you are printing on a different size of paper than you normally print on, select the correct paper size.

   • Black and White: If you want to print in black and white only, select the grayscale option.

4. After selecting the print settings, click OK to apply the settings, and then click Print.

Also, try updating the printer firmware and check if it helps.

Update the printer firmware using this link. Click Here

If you are able to make a copy from the printer, try uninstalling the printer software from the root level on the PC and install the full feature printer software. (Windows PC Only)

In Windows, search for and open Programs and Features. 
Select your HP printer. 
Select Uninstall. 
In Windows, search for and open Devices and Printers. 
In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.” 
Open up the run command with the "Windows Key + R" key combo. 
Type printui.exe /s and click OK. 
Click on Drivers tab. 
Look for HP Printer driver. If you see it click on it and click remove at the bottom. 
Select OK. 
Select Apply and OK on the Print Server Properties windows. 
Close Devices and Printers. 

Update the full feature printer software using this link. Click Here

Refer this article to further troubleshoot printer printing blank pages. Click Here

Let me know if this helps!

Have a beautiful day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[IvanEmery]

Thank you! It was actually a simple old ink cartridge problem. However my ink was still under warranty so replaced with a new one and it worked. Thanks for your reply. 

[A4Apollo]

@IvanEmery,

I'm glad to know after replacing the ink cartridges your issue got resolved.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,
Have a great day! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!