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My HP Envy Photo 7100 series suddenly refuses to print documents smaller than 8.5 by 11 inches.

HP Recommended
HP Envy Photo 7100 series
Microsoft Windows 10 (64-bit)

I bought a new HP computer 2 weeks ago, running Windows 10.  I kept my HP Envy Photo 7100 series printer. My previous computer was also running Windows 10.  The printer has printed all sorts of documents from the new computer EXCEPT it now refuses to print documents from Word on paper smaller than 8.5 by 11 inches (for example, size 10 envelopes).  The printer displays an error message saying the paper in the tray is smaller than 8.5 by 11 inches.  Changing the paper size at the printer screen makes no difference - it still will not print and returns the same error message.  Everything I know to change in Word makes no difference.  Does anyone know how to fix this?

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@mhwright

 


Welcome to HP Support Community


I would like to help

 

Please uninstall the printer driver from root level and download the full feature software

 

1.) In Windows, search for and open Programs and features 
2.) Select your HP Printer 
3.) Select Uninstall 
4.) In Windows, search for and open Devices and printers 
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’ 
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”) 
8.) Click on the “Drivers” tab 
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom 
10.) Select Ok 
11.) Select Apply and Ok on the Print Server Properties windows 
12.) Close Devices and Printers
13.) Restart the computer and download the full feature software Link: https://ftp.hp.com/pub/softlib/software13/printers/EN7100/EN7100_Full_WebPack_44.4.2678.exe and follow the onscreen instructions


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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