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‎09-25-2021 02:44 PM

HP Recommended
Product: HP Envy photo 7855 printer
Operating System: Microsoft Windows 10 (32-bit)

Hello,

 

I have been using my HP Envy Photo 7855 printer for over a year without any issues. I only use it to pring on regular paper and I never use it to print photos.

Suddently, I am getting an alert asking me to reload the photo paper tray as it is empty! (It has always been empty since I don't print photos on my printer). This alert message will not go away and my printer doees't let me print on regular paper as I always have been able to do it before...

I tried many possible solutions none of which have been successful yet.

 

Can anyone please help me find the solutions to this problem so that I can resume using my printer to print only on regular paper? This is urgent....

 

Gaelyne

 

Many thanks to all for your help

1 REPLY 1

‎09-26-2021 05:23 PM

HP Recommended

It sounds like the printer has inadvertently been set to use the photo tray.  Try the following:  go to Control Panel, Devices and Printers.  Right-click on the Envy Photo 7800 series printer and select Printing Preferences,  Paper/Quality and select the Paper Source  Input Tray as Main Tray, OK.

 

7855 photo tray.png

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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