My HP OfficeJet 3830 does not wake from sleep mode

[Timo697]

It will not wake from sleep mode.  The power button and wifi lights are both a solid on.  Pressing the power button or touch screen will not do anything.  I have to unplug and re-plug the printer to make it work.  When trying to print, I receive a printer offline message.  This message occurs on my Windows 10 pc, as well as my iPad, iPhone, and my wife's Mac.  I've tried doing a printer update, and it says that the printer is up-to-date.  The installed firmware version is: SPP5FN1838BR.

Someone please help!

[Kumar0307]

@Timo697, Welcome to the HP Support Community!

Assigning a static IP address to the printer may resolve this issue. Let us try these steps:

On the printer screen, go to Setup > Preferences > Power handling > Sleep mode > set it to 15 min.

Power button > Turns off the printer.

1. Obtain the IP address of the printer – You can touch the “wireless” icon on the printer control panel to obtain the IP address.
2. Type the IP address at the top of your web browser to obtain the printer EWS page on your computer.
3. If you get any security notification, click on show details/advanced and 'proceed to this website'.
4. Go to "Network" tab - General - Select "Network protocols" - Select "Enable IPv4 only" (or similar) - Apply the settings.
5. Go to the “Network” tab – Click on “Wireless (802.11) – Then click on “Network address (IPv4)
6. Click on the radio button which says “Manual IP” and then click “Suggest a manual IP address” to give a manual IP address to your printer.
7. Click on the radio button which says “Manual DNS Server” and under manual preferred type 8.8.8.8 and under manual alternate type 8.8.4.4 (This is Google DNS server address)

Note: You may watch this video for a better understanding.

Let me know how this goes.

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