My HP OfficeJet 9010 printer keeps showing error code B305ED09 on a blue screen on the display.

[Cherw]

My HP OfficeJet 9010 printer keeps showing error code B305ED09 on a blue screen on the display. When this error code is displayed, the printer does not work and cannot be turned off at the power button. The only way to get it to work again is to turn it off at the plug and then turn it back on again. This error code happens multiple times a day. Could someone please advise how I resolve this issue? 

[Cherw]

Hp Officejet pro 9018

3UKB4U

Error code B305EDO9 and power off not working.

Power disconnected for 10 min reset printer for a short time and the the error repeats

No recent software changes

[Nal_NR]

Hi @Cherw,

Welcome to the HP Support Community

I understand you are getting an error message on your HP Printer. Not to worry I will help you to get a resolution to resolve the issue.

We need to perform a Semi full reset to restore the printer back to its original settings.

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @Cherw,

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us.