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‎02-04-2020 08:05 AM

HP Recommended
Product: Example:OfficeJet Pro 6960

My printer is no longer printing with blue ink.  I have tried cleaning the print heads and changing the cartridge but still won't print in blue.  Any ideas gratefully received

16 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-06-2020 08:45 AM

HP Recommended

@Tim129, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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1 REPLY 1

‎02-06-2020 08:45 AM

HP Recommended

@Tim129, Welcome to HP Support Community!

 

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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