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‎08-20-2023 07:49 PM

HP Recommended
Product: HP OfficeJet Pro 9015e All-in-One Printer

My HP OfficeJet Pro 8015e is frozen flashing the error message: B87668C2. What does this mean and what action do I take?

Category:
1 REPLY 1

‎08-20-2023 08:26 PM - edited ‎08-20-2023 08:26 PM

HP Recommended

@uga4l1fe1,

 

Welcome to our HP User Forum!

 

This error message may indicate that you have to perform a semi-full reset on your printer.

 

@sandytechy20 mentioned as much in previous discussion threads, such as here: My printer is frozen and flashing the code B87668C2. What do... - HP Support Community - 8437174.

 

@A_Gayathri provided the following reset suggestion in this link: Officejet Pro 8035e printer flashing code B87668C2. What doe... - HP Support Community - 8722415, start quote:

 

"Try the below suggestions:

 

Reset the product

 

Let's perform a power drain:

 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove the USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till the warm-up period finishes and the printer is idle.

Update the printer firmware: 

 

 

If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer." -end quote.

 

If the aforementioned power reset didn't work, I found the following "cold reset" procedure on p. 183 "Restore original factory defaults and settings" in the manual (see: http://h10032.www1.hp.com/ctg/Manual/c06940372.pdf) :

 

NonSequitur777_0-1692583802416.png

Disclaimer: performing any kind of "reset" may result in complications or even "bricking" the device.  If you are not comfortable performing said resets, reaching out to a professional technician is the best course of action.

 

Hope this was helpful.

 

Kind Regards,

 

NonSequitur777


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