My HP Officejet 4630 keeps displaying ink cartridge needs to be replace. It a new cartridge

[Hawaiifishin]

I replaced the Color ink cartridge after receiving an error "Ink Cartridge Problem" " The following ink cartridge must be replaced" I did this and the error message did not go away. I had just recently changed the black cartridge and it went through the normal alignment steps but the color will not. These are Genuine HP cartridges. 

[Hawaiifishin]

Oh, and additionally, I did a hard reset, upgraded the printer software and cleaned the print cartridge area lightly with a q-tip

[Jay_G24]

Hi @Hawaiifishin,

If you have already performed the steps from the document Error Indicates Faulty Ink Cartridge and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

Hope this helps!

And, Welcome to the HP Support Community. 

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