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Solved!

My HP Officejet Pro 8600 Plus Won’t Turn On

HP Recommended

HP Officejet Pro 8600 Plus

model number SNPRC-1101-01

3 REPLIES 3
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HP Support Agent
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@Keyda2987

 

I reviewed your post and I understand that the printer is not turning on.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Have you checked with an alternate power cable?

 

Follow the below steps and check if it helps.

 

  1. Disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet. 
  2. Remove USB cable, if present. 
  3. Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge. 
  4. Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer. 
  5. Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Unfortunately that did not work and I don’t understand it because it was working fine, how would I be able to see if I didn’t burn out the printer. 
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@Keyda2987

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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