My HP Officejet Pro 8610 Is not reading and reproducing a copy in my printer.

[JOISIE]

My Office jet pro 8610 will not scan and print properly.  It doubles the image on one page when I place copy on the glass to print.

[atharva_gp]

@JOISIE,

Thank you for reaching out to the HP Support community!

• What happens when you print from your MAC? Does it print fine?
• Are you scanning/copying from the flatbed scanner glass or from the top feeder?
  • Do you face the same issue with both i.e. using the scanner glass and the top feeder?

Let's try these steps:

Step 1: Power Reset

• Make sure this printer is plugged into a direct wall, not a surge protector.
• Turn the printer on.
• Wait until the printer is idle and silent before you continue.
• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet. Wait at least 60 seconds
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on.
• Try making a copy and check if it works.
• If the issue persists, proceed to the next step

Step 2: Update the printer firmware

• Refer to this link to update the printer firmware.

Let me know if this information helps or if you need any further assistance. 

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