My HP Officejet Pro 8615 says it has a missing or failed printhead.

[Bob188kh]

My HP Officejet Pro 8615 is saying it has a missing or failed printhead

[Sneha_01]

Hi @Bob188kh,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

A "missing or failed printhead" error on your HP Officejet Pro 8615 can be troublesome, but there are several steps you can take to try and resolve the issue:

Reset the Printer: Sometimes, simply turning the printer off and on can resolve temporary issues:

• Turn off the printer and unplug it from the power source.
• Wait about 60 seconds before plugging it back in and turning it on.

Check the Printhead: Make sure the printhead is properly installed:

• Open the printer and carefully remove the printhead.
• Check for any protective covers or tape that might still be attached.
• Reinstall the printhead to ensure it is seated correctly.

Clean the Printhead: If the printhead is dirty, it can cause poor connectivity with the printer:

• Use the printer’s built-in cleaning function (consult your printer’s manual for specific steps).
• If the problem persists, manually clean the printhead. Remove the printhead and gently wipe the contacts with a lint-free cloth and distilled water. Avoid touching the nozzles.

Replace the Printhead: If none of the above solutions work, the printhead may be damaged and need replacing:

• Printheads can be purchased from HP or authorized retailers.
• Follow the instructions provided with the new printhead for installation.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support