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‎03-11-2017 12:15 PM

HP Recommended
Product: HP Officejet Pro 8710
Operating System: Microsoft Windows 10 (64-bit)

I cannot copy. I have lost my "Copy Document" icon from my HP Officejet Pro 8710 and only have Copy ID Card, Scan to USB and Send Fax Now.

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-12-2017 02:22 PM

HP Recommended

I found the problem all I had to do was unhook the power cord and reinstall it and bing go! the Copy Document capability came back.  I stumbled on this solution randomly searching for a solution and remembered I use this technique to solve other similar problems with earlier printers and equipment I had used in the past 15 years.

View solution in original post

1 person found this reply helpful
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2 REPLIES 2

‎03-11-2017 03:18 PM

HP Recommended

Is your Officejet Pro 8710 connected by a network connection?  I do not have an 8710 to check, but on the Officejet Pro 276dw and Officejet Pro 8600 here there are options in the Embedded Web Server to turn on or off various options on the front panel.  Find the printer's IP address, then enter this IP address in your browser.  From the EWS click Settings, Administrator Settings and enable the appropriate settings, Apply.  Next turn the printer off then back on to apply the new settings.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎03-12-2017 02:22 PM

HP Recommended

I found the problem all I had to do was unhook the power cord and reinstall it and bing go! the Copy Document capability came back.  I stumbled on this solution randomly searching for a solution and remembered I use this technique to solve other similar problems with earlier printers and equipment I had used in the past 15 years.

1 person found this reply helpful
Was this reply helpful? Yes No
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