My HP Photosmart B110a will not print ANYTHING other than PDF files!

[lin_austin]

I have had this printer for some time and has just started this issue of only printing PDF files, not rich text files etc.  I have no idea how to rectify this problem!  I have searched google, on HP etc and nothing is giving me the answers I need to fix this issue!  Might be time to get another printer 😞

Any help with this problem would be gratefully appreciated.

[Jeet_singh · Accepted solution]

@lin_austin,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with printing from your HP Photosmart printer. No worries, I'll be glad to help you.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

Have you tried to print from other applications such as word/excel/browser?

What is the Operating system installed on the PC? Windows or Mac

In the meantime, let's try these steps here: 

Perform a Hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

If you are using Windows, let's try to do a clean install of the printer software:

First, unplug the USB cable from the printer if present.

Go to Control panel – Programs and feature – Select all the HP Photosmart printer entries and uninstall them.

Now go to Control panel – Devices and printer – Select all the HP printer entries and remove the device.

Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.

Under print server properties, go to drivers - remove any HP printer entry there as well.

Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.

Restart your computer.

Now click on this link: https://support.hp.com/us-en/drivers to download and install the printer software.

Connect the USB cable only when prompted and follow the on-screen instructions to complete the setup.

If you are using Mac: Let's try to remove the printer from the queue and add it as an Airprint.

1. Click the Apple menu, click System Preferences, and then click Print & Scan or Printers & Scanners.

   Figure : Example of the Printers & Scanners window

   

2. Check if your printer name displays in the Printers list, and then do one of the following steps.

   • If your printer is listed, remove and re-add the printer to confirm it is set up for AirPrint. Click the printer name, click the minus sign to delete the printer, click the plus sign , click Add Printer or Scanner, click the printer name and then continue to the next step.

   • If your printer is not listed, click the plus sign, click Add Printer or Scanner, click the name of your printer, and then continue to the next step.

   • If your printer is not listed in the Add Printer or Scanner window, go to the Frequently asked questions in this document to resolve connection issues, try to add the printer again, and then continue to the next step.

3. Confirm AirPrint or Secure AirPrint displays in the Use or Print Using menu, and then click Add.

   Figure : AirPrint displays in the Use menu

   

4. Open a document or photo, click File, and then click Print.

Could you please respond to this post with the details as this will help me in further assisting you.

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[lin_austin]

Good evening Jeet.  Thank you so much! I actually followed these instructions that you gave another user and it worked! It took a while to do (I'm not that tech savvy lol!) but worth it.  Thank you once again 😁😁

[Jeet_singh]

@lin_austin,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,