My HP Photosmart C4580 willnot print from my Dell compouter. Says it is "offline". The HP works

[lowtechster]

My HP Photosmart C4580 printer will not print from my Dell Computer.  The computer says the printer is "off line".  The Photosmart works becuase I can make copies.

[sandytechy20]

@lowtechster

Welcome to HP forums.

Use HP Print and Scan Doctor to check connectivity.

1. Download HP Print and Scan Doctor.

2. Run HPPSdr.exe from the download location on your computer.

3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.

   • If your printer in not in the list, turn it off and on, and then click Retry.

   • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.

4. If a screen prompts you to turn on printer updates, click Yes.

5. If a screen prompts you to make your printer the default printer, click Yes.

6. Try to print.

Print network configuration page.

1. Press the Wireless button on the product.

2. Press the button next to the down arrow on the display until Print Network Configuration Page is highlighted, and then press OK.

Set a Static IP Address

1. Run your Web browser.
2. In the Web browser’s address bar, type the IP address of your printer and press Enter. Assuming you entered the right address, the HP printer control panel should appear.
3. Click the Networking tab.
4. Under Connections, click Wired.
5. 
6. Under IP Address Configuration, click Manual IP.
7. Enter the IP address, subnet mask, and default gateway in the appropriate boxes.
8. Click Apply.

Update the printer firmware

Refer this HP document the steps to update the printer firmware:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.