My HP Smart Tank 790 Series Printer is showing 024a493f this error code

[Rana331]

My HP Smart Tank 790 Series Printer is showing 024a493f this error code. Please help me in resolve this. 

[Raj2111]

Hi @Rana331 

Welcome to the HP support community.
 

I understand that yours are facing issue with  HP Smart Tank 790 Series printer,  I am glad to assist you

Don't worry, together we will try to sort this out 

To be able to assist you better please let me know the Operating System installed on your computer.

Meantime, please try these steps

Let's start with a Printer Reset

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
 NOTE: HP recommends directly connecting the printer power cord to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Please clikc here for further troubleshooting steps

Please perform these steps and Feel free to reply to your public post for any further assistance.

Thank you for being a Valuable Member of our HP Family.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

-Regards.