My HP deskjet 3752 won't stop printing the same document

[KRH19]

Everytime I attempt to print a document or email, my printer continues to print a document I printed two days ago. I only hit print once on that document which had 11 pages. I select a new document to print and the printer will print numerous copies of that old document. I have tried the cancel button on the printer and that hasn't worked. My printer remains off for the majority of the day and I only turn it on when I am using it. I have turned the printer on and off several times since I printed that document. My printer is connected to two laptops and these are the only devices that use my printer. What should I do to fix this? (my printer was purchased in August)

[Dvortex]

Hello, @KRH19 – Hope you are well 🙂

Thanks for engaging in the HP Forums! I see by your post that you are experiencing printer related issues. I will certainly do my best to help you!

Going through your post, it looks like an issue with the print spooler. Follow the steps below to clear the print spooler:

• Press “Windows key” + “r” to get the “Run” window.
• Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.
• Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.
• Go to services again - Start the print spooler.
• Now check for issue resolution.

If the issue persists, also try clean installing the printer drivers. Here are the steps:

• First, unplug the USB cable from the printer, if present.
• Go to Control panel – Programs and feature – Select all the HP Deskjet printer entries and uninstall them.
• Now go to Control panel – Devices and printer – Select all the printer entries and remove the device.
• Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
• Under print server properties, go to drivers - remove any entry there as well.
• Again, go to the Run window, type – “c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.
• Restart your computer.
• Now, click on http://hp.care/2pEGHSh  to download and install the software.
• Connect the USB cable if prompted and follow the on-screen instructions to complete the installation.

Please let me know if this resolves the issue, or if you require further assistance!

Good luck 🙂

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