My HP envy 5640 printer wont print 4x6 photos

[bigarty]

My printer won't print 4x6 photos from the photo tray or the main paper tray, it says its out of paper. I've uninstalled and reinstalled this so many times i've lost count. I've had the printer 2 yrs and its never been right for a while, i've got a 3yr warranty on it with Currys and not with HP, so trying to get vertual help is impossible, can anyone help please, Arthur

[TEJ1602]

@bigarty, Welcome to HP Support Community!

To resolve the issue, confirm the print settings in the photo app you are using, such as selecting the photo paper tray, paper type, and paper size are set for your print job.

Step 1: Load photo paper in the photo tray

Load photo paper in the photo paper tray to help ensure that it is picked up by the printer correctly.

1. Turn the printer on if it is not already on.

2. Pull the photo tray inside the input tray toward you to open it as far as possible.

   note:

   If you do not see the photo tray inside the input tray, remove the output tray, and then open the photo tray.

   Figure : Pull out the photo tray inside the input tray

   

3. Slide the paper width guides to their outermost positions.

   Figure : Slide the paper-width guides to their outermost positions

   

4. Load the photo paper with the short edge forward and the print side down into the photo tray.

   note:

   For photo paper with a perforated tab, load the paper in the tray print-side down with the perforated tab closest to you.

   Figure : Load photo paper in the paper tray with the print side down

   

5. Slide the paper forward until it stops.

   note:

   Make sure that the stack of photo paper is not higher than the top edges of the paper width guides.

6. Slide the paper width guides inward so that they lightly rest against the edges of the photo paper and make sure that the photo paper is centered in the tray.

   Figure : Adjust the paper-width guides

   

7. Reinstall the output tray on the input tray, if you removed it, and then push the input tray into the printer until it locks into place.

Step 2: Set up the print job

Adjust the print settings in the app or operating system you are printing from to use the photo paper tray.

Change the print settings in the Windows 10 Photos app so that paper in the photo paper input tray is used.

Figure : Print settings in the Windows 10 Photos app

1. Open the photo in the app, click the menu icon , and then click Print.

2. Select the following settings for the print job:

   • Source: Select Photo Tray

   • Paper Size: Select 10x15cm/4x6in or 4x6in

   • Type: Select HP Photo Papers or Other photo inkjet papers

   • Photo size: Select Full Page

   • Fit: Select Fill Page

3. Click Print.

   If the photo still does not print from the photo tray, go to HP ENVY, DeskJet Printers - 'Out of Paper' Displays and Printer Does Not Pick Paper

Hope this helps! Keep me posted. 

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