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‎09-02-2023 02:06 AM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer

Whenever I print it makes a grinding noise. I have done all the cleaning and I dont know what I should do. I dont have an extended warranty and its about 2 years old.

Category:
3 REPLIES 3

‎09-04-2023 08:44 AM

HP Recommended

Hi @sjsharksgirl86,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your Printer.

 

A grinding noise is typically caused due to paper jams, carriage jams, loose gears, and rollers. Power resetting the printer, clearing any paper jams, and cleaning the paper feed rollers may resolve the issue. Let's try these steps:

 

1) Use the steps available here to clear any paper jams. 

2) Make sure this printer is plugged into a direct wall, not a surge protector

3) Remove all of your ink cartridges from the printer and close the door

4) Remove the power cord from the back of the printer (Do not press the power button)

5) Clean the paper feed rollers, refer to solution 3 from this document.

6) Plug the power cord back into the printer

7) Wait for the printer to turn on completely, then install the ink cartridges

 

Also, update the printer firmware by clicking on this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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‎09-06-2023 01:39 AM

HP Recommended

I have tried this already and there’s no paper jam and it’s making the noise occasionally now.

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‎09-06-2023 02:36 PM

HP Recommended

Hi @sjsharksgirl86,

 

I see that there is an issue with the printer hardware and may need repair or replacement. 

This issue might require one-on-one interaction to fix it.

 

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

Was this reply helpful? Yes No
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