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‎01-21-2018 11:37 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

My HP Officejet 4635 says "Ink Catirdge Problem - The following ink Cartridge(s) must be replaced" and it shows a black oval.  I ordered HP 61 black ink, took the tape off and installed it correctly.  The message remains. I have reinstalled it a few times and the message still remains. 

25 people had the same question
4 REPLIES 4

‎01-21-2018 03:43 PM

HP Recommended

The troubleshooting steps in the document here may help resolve the cartridge error on your Officejet 4635.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎07-31-2018 05:12 AM

HP Recommended

I'm having the exact same problem.  I'm using HP cartridges purchased from HP online and they even sent me a replacement cartridge in case the first one was bad.  Still getting the  same message as you.  Did you get a resolution to your problem?  If so, what worked for you?

 

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‎07-31-2018 10:41 AM

HP Recommended

Sorry to say but we did not find a resolution to the problem.  After a few hours on the phone with support we just ended up buying a new (Not HP!) printer.

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‎08-01-2018 08:09 AM

HP Recommended

Thanks for your response - unfortunately, i think I'm going to have to do the same as you.  I can't even do a hard/factory reset on this thing.

 

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